We pledge to make every reasonable effort to solve any problem agent customers may have with our Premium Agent Subscription products. In the event the agent cannot satisfactorily access the Agents Only web site and/or their Premium Agent Subscription product account, he or she agrees to accept in-depth telephone assistance from a qualified reoSource Customer Service Representative.  If necessary, we will re-create an agent's account information to resolve any problems that may occur. If cancellation is required, our cancellation and return policies, stated in the following two paragraphs, will apply. 

ORDER CANCELLATIONS
If for any reason an agent decides to cancel an order, they must do so within the first 30 days of the 12-month subscription period in order to be eligible for a refund.  To initiate the cancellation process, agent customers should contact a reoSource Customer Service team member immediately at 888-660-1800.  Alternatively, agents may send an email to reo.reosource@firstamreo.com stating their desire to and reasons for canceling their subscription.  To confirm the cancellation, please check the reoSource Order Status page. Order status will display as “Cancelled” within 48 to 72 hours after notification for items cancelled prior to the 30-day cancellation period. Agents will receive a cancellation confirmation via email.

REFUNDS
Agents who wish to cancel during the first 30 days of service will be refunded their subscription amount less a $25 processing fee.  reoSource's policy is to issue a credit to the customer's credit card account immediately after it has been determined that a refund is due.  Please note that after a credit has been issued by reoSource, the customer's financial institution controls when the credit will be reflected on the company's billing statement. Please allow one to two billing cycles for the credit to appear on the credit card billing statement.